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Customer Satisfaction Survey


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Mav Transport is dedicated to constant improvement in an effort to serve you better.

 

Please help us serve you better by completing the survey below.

Ready to take the survey? (please check box)
Yes
Please rate your overall satisfaction with our services.
Extremely Satisfied
Very Satisfied
Satisfied
Less Than Satisfied
Very Unsatisfied
Please Grade Us! 

How do we compare to other carriers?

A+
A
A-
B+
B
B-
C
D
F
Please tell us how you perceive the VALUE of our services.
Excellent Value
Good Value
Fair Value
Poor Value

Please score us from 1 to 10.

Our scale starts with 1 = Poor and ends with 10 = Excellent.

**Please leave blank if the question is not applicable to you.**

Please assign a ranking to each of the options below, from 1 (best) to 10 (worst):
Response time when you call us (hold times)
Response time when you leave a message for a team member
Response time when you email us
Response time when you request a rate quote
Response time with billing inquiries
Response time for shipment tracing requests
Response time for POD requests
Ease of contacting your sales rep
Ease of booking a shipment
Overall score of our communication
What could MAV Transport change to improve your overall satisfaction?
Please share any positive or negative comments or feedback with us.